1918 Pike Pl, Seattle, WA 98101

We’re open Monday – Thurs, & 9 a.m. – 6:00 p.m. Friday – Sun. 9 a.m. – 7:00pm

Frequently Asked Questions

Please read our FAQ before sending us a question

What hours are you open?
  • Monday: 9 a.m. – 6 p.m.
  • Tuesday: 9 a.m. – 6 p.m.
  • Wednesday: 9 a.m. – 6 p.m.
  • Thursday: 9 a.m. – 6 p.m.
  • Friday: 9 a.m. – 7 p.m.
  • Saturday: 9 a.m. – 7 p.m.
  • Sunday: 9 a.m. – 7 p.m.
What are the delivery charges for orders from the Online Shop?

For all orders over $50, shipping is free. 

For orders under $50, shipping is dependent on the product.

  • Orders under $50: $8.50
  • Manicure Implements: $4.50 
  • Pocket knives: $5.75
  • International: Not currently supported
Which payment methods are accepted in the Online Shop?

We accept credit and debit cards from Visa, MasterCard, American Express, Diners Club, and Discover Card.

How long will delivery take?

You should receive your item within 5-8 business days. If you do not receive your item within this timeframe please let us know!

How secure is shopping in the Online Shop? Is my data protected?

Digital shopping is accelerating at an unprecedented rate, and security technology just as quickly. We make sure our system is always up to date. We don’t sell your data, and all your personal information is secure with your banking service. Your data is protected.

What exactly happens after ordering?

After we receive your order in our system, a staff member reviews your order. After reviewing your order they pack your item(s) into the appropriate packaging. At the next available opportunity (within two days of receiving the order) the order will be shipped first class to your desired address.

Do I receive an invoice for my order?

All purchases will receive an invoice and email thanking you for your order. We’re happy we could help you find a great product!

Send us an email

Expect a reply within 1-2 business days.

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