Frequently Asked Questions

General

Do you have the same items at the shop and online?

Every product listed on the website is also available at our Pike Place Market shop, but not every product in the store is currently available online. We carry thousands of knives and other products at our shop and are gradually expanding our online selection.

I saw something in the store that isn't on the website. How can I order it?

Send us an email so we can help you find what you’re looking for. We will be happy to create a custom order that’s payable through our website.

Where is Seattle Cutlery located within Pike Place Market?

We are located right on Pike Place in the Soames-Dunn Building, toward the north end of Pike Place Market. Our door is between Chocolate & Ice Cream Delight and Hellenika Cultured Creamery, and four doors down from the flagship Starbucks. Look for our prominent window display and our sign over the sidewalk.

Why wasn't I charged sales tax?

Since we only have a physical presence in Washington and do most of our business here, we don’t have a tax obligation in any other state. As such, sales with a shipping address in another state are exempt from sales tax.

Which knives can go on a plane?

On flights to, from, or within the United States, sharp knives of any length are prohibited in carry-on luggage. While some countries allow knives under a certain length, that is not the case here. Any knife can go in your checked luggage as long as it is otherwise legal to possess. If you find a knife at our shop and can’t take it home, worry not—we ship tax-free if you’re out of state!

Kitchen Knives

Why don't you sell full sets?

The "full set"—eight, ten, fifteen knives and accessories, usually fitted neatly in a large block—is a marketing tactic that has been used for decades to sell unneeded and often low-quality knives under the guise of an irresistible discount. While it may look nice on your counter, the reality is that only a handful of those knives will be used on a regular basis. At Seattle Cutlery, we believe in providing functional works of art that provide years of service without wasting your money. As such, our knives are all sold individually so you can put together exactly what you need. When we offer sets, we choose three to six of the most important and commonly used knives to cover the majority of kitchen needs with minimal redundancy. Specialty and task-specific knives can always be added as needed.

I don't know where to start. What kind of knife do I need?

There are a lot of knives out there, so it can be intimidating to pick the right one, especially if you're not (yet) an experienced cook. We do put together knife sets to give you a running start with a few of the most important and useful styles, but you can also accomplish plenty with just one or two good, versatile blades.

A chef's knife is the most critical tool for chopping, slicing, dicing, and more. While chef's knives can be found in a few different sizes and styles, most home cooks will opt for a gyuto or French-pattern chef's knife with a 6" to 8" blade. Larger sizes are often preferred by professionals. Another popular variant is the santoku, a Japanese design with a wider bade that excels at chopping produce but is less adept at slicing.

After the chef's knife, the smaller petty knife or utility knife is a good addition to handle most finer tasks that require more precision. The paring knife is another good choice for handheld functions like paring and peeling.

These three types—chef, petty, and paring—constitute the core of most of the sets we offer. Other specialty and task-specific knives can always be added as needed.

What's the difference between Western and Japanese knives?

Western (namely German) and Japanese knives are each the product of centuries-old knifemaking traditions that have been shaped by the cuisine, culture, and metallurgy of their regions of origin. In Europe, where meat was a significant part of the diet and iron was widely available, knives were made from thick, relatively soft metal that could withstand impacts with bones. In Japan, where produce and seafood were more common and iron was scarce and costly to refine, swordsmiths and knifemakers used harder metal that could be made thinner, hold a more acute edge, and last longer without sharpening. While each knifemaking tradition has borrowed elements of others and benefited from modern metallurgy, their fundamental differences remain: German knives are heavier, thicker, and more resistant to chips and breakage, while Japanese knives are lighter, thinner, and better at holding an edge.

That begs the question: which is better? Like so many other questions, the answer is “it depends.” If you butcher your own meat or treat your knives roughly, a German knife may be a good choice. In most cases, though, Japanese knives will offer a better cutting experience and require less maintenance than their European counterparts. As long as they stay away from bones and hard surfaces, chipping will rarely be an issue for high-quality Japanese knives. That thinking is what led us to shift our focus from German to Japanese knives in the late 1990s, and we haven’t looked back.

That said, you don’t have to choose one or the other! It’s often a good idea to use Japanese knives for cooking and German for butchery and meat-specific tasks. There are also alternatives. French knives are similar to German, but with a lighter, more petite design. Hybrid designs are also becoming increasingly popular, frequently incorporating a hard Japanese blade steel in conjunction with heavier German construction and balance. We offer the Nakiyo Elite and Nakiyo Olive lines in this category.

Which knives can go in the dishwasher?

None of them! Dishwashers are especially bad for wood-handled knives since the heat and moisture causes wood to swell and crack, but even synthetic-handled and all-metal knives will suffer. Although it’s not true that dishwashers are hot enough to ruin a knife’s temper, as is commonly believed, particulates in the detergent will abrade and dull the edge. The knife is also susceptible to impacts with other knives and utensils, and the heat and moisture can promote rust, even on stainless steel. See our knife care page for more information.

How should I sharpen and maintain my knives at home?

We usually recommend whetstones for home sharpening, but specifics will depend on the type of knife. You can visit our care page for more detailed information. Alternatively, you can use a professional sharpening service such as ours.

Shipping

I didn't receive tracking information. Where can I find it?

Click the “Log In” button in the menu and enter your email address. After verifying a code sent to your email, you will be able to view any orders associated with that email, both in-store and online, placed since December 2022. If you still don’t see what you're looking for, contact us by email or phone.

There’s a problem with my order. What do I do?

Contact us by email or phone so we can sort it out for you. If you just placed your order and want to make a change, please let us know as soon as possible since we ship quickly.

My order says it was delivered, but I haven’t received it yet. What happened?

This usually happens when mail carriers don’t finish their rounds for the day and prematurely mark the package as delivered. In this case, it will typically arrive the next business day. If it still hasn’t turned up after two days, please contact us so we can pursue the matter.

Where can you ship?

We currently ship to addresses in the United States and Canada but plan to expand service in the near future. International shipping can usually be arranged on a case-by-case basis—inquiries are welcome by email.

How much does shipping cost?

Several shipping service options will be offered at checkout, with rates calculated according to the weight of the items and discounts we negotiate with our shipping providers. We are also pleased to offer FREE shipping on all online store orders of $75 and up. If you live outside of Washington, that means no shipping or tax!

How long will my order take to arrive?

Most orders are processed and shipped within one business day. Once your order is processed, you will receive an email confirmation with tracking information, and you can usually expect it within 7 to 10 business days. Shipping can occasionally take longer than 10 days due to unforeseen delays in transit.

Sharpening Service

How do I get my knives sharpened?

If you have knives from Seattle Cutlery, we will happily sharpen them at our discounted rate of $1 per inch. Just bring them to the store and you will receive a call when they are ready to pick up. If you can't make it to the store, you can mail your knives to us (please include a note with a return address and contact information). The return shipping cost is $10 within the United States.

Can you sharpen knives that weren’t bought at Seattle Cutlery?

While we offered our sharpening service to the public for over 40 years, overwhelming demand has forced us to focus on our own customers since 2022. If you have purchased any knives from us, however, we can accept your others as well at the standard rate of $2 per inch. We understand that this can be an inconvenience and look forward to increasing our capacity in the near future.

What types of knives do you sharpen?

We sharpen any standard non-ceramic knives for our own customers, including serrated, concave, single-bevel, and folding.

How long does sharpening take?

Sharpening typically takes two to four days, and always under one week except for large batches. You will receive a call when your knives are ready to pick up.

Do you sharpen on location or send it out?

All sharpening is done at our shop by our two professional sharpeners. Since it takes time to set up and complete, however, we typically cannot sharpen during business hours while you wait.

What sharpening method do you use?

Our two professionals sharpen freehand with a water-cooled belt system and finish with a buffer and strop. In skilled hands, this system offers ultimate control to create a superior edge without altering the blade’s temper, but note that we do not recommend powered sharpening for non-professionals.