Is every product on the website also available in the store?
Yes, every product listed on the website is also available at our Pike Place Market shop, but not every product in the store is currently available online. We carry thousands of knives and other products and will continue to expand our online offerings in the future.
I saw something in the store that isn't on the website. How can I order it?
If you know what you're looking for, give us a call or an email so we can find it for you. We'll prepare the order and send you an invoice via email.
There's a problem with my order. What do I do?
Give us a ring at (206)-441-8988 during business hours (10:00 a.m. to 5:00 p.m. Pacific) or send an email to email@example.com and we'll get it sorted out for you! Since we process orders quickly, please contact us as soon as possible so we can fix it before it's shipped.
How much does shipping cost?
Domestic orders under $75 ship for $6.75. We are pleased to say that we offer FREE shipping on all orders of $75 and up. If you live outside of Washington, that means no shipping or tax!
Where can you ship?
We currently ship only to addresses in the United States, but we plan to expand to Canada and beyond in the near future. If you would like to inquire about international shipping, just email us at firstname.lastname@example.org.
When can I expect my order to arrive?
Most orders are processed and shipped within 1 business day. Once your order is processed, you'll receive an email confirmation with tracking information and you can expect it within 7 to 10 business days. We ship all domestic orders via USPS from our store in Seattle.
How can I get my knives sharpened?
If you have even one knife from Seattle Cutlery, we will happily sharpen as many knives as you need for $1 per inch. Just bring them to the store and you will receive a call within one week when they are ready to pick up.
If you can't make it to the store, you can mail your knives to us (please include a phone number so we can contact you!) or email us for a shipping label. The shipping cost is $10 (return only) or $20 (both ways).
Can you sharpen knives that weren't bought at Seattle Cutlery?
While we offered our sharpening service to the public for over 40 years, overwhelming demand has forced us to focus on our own customers since 2022. If you have even one of our knives, we can accept the rest of them as well. We hope to increase our capacity in the near future, but until then, we recommend Magnolia Knife Sharpening as an alternative service.