Frequently Asked Questions
General
Do you have the same items at the shop and online?
Every product listed on the website is also available at our Pike Place Market shop, but not every product in the store is currently available online. We carry thousands of knives and other products at our shop and are gradually expanding our online selection.
I saw something in the store that isn't on the website. How can I order it?
Send us an email so we can help you find what you’re looking for. We will be happy to create a custom order that’s payable through our website.
Where is Seattle Cutlery located within Pike Place Market?
We are located right on Pike Place in the Soames-Dunn Building, toward the north end of Pike Place Market. Our door is between Chocolate & Ice Cream Delight and Hellenika Cultured Creamery, and four doors down from the flagship Starbucks. Look for our prominent window display and our sign over the sidewalk.
Why wasn't I charged sales tax?
Since we only have a physical presence in Washington and do most of our business here, we don’t have a tax obligation in any other state. As such, sales with a shipping address in another state are exempt from sales tax.
Which knives can go on a plane?
On flights to, from, or within the United States, sharp knives of any length are prohibited in carry-on luggage. While some countries allow knives under a certain length, that is not the case here. Any knife can go in your checked luggage as long as it is otherwise legal to possess. If you find a knife at our shop and can’t take it home, worry not—we ship tax-free if you’re out of state!
Kitchen Knives
What makes Seacut knives different?
Seacut knives are designed to feel natural in your hand — balanced, comfortable, and sharp enough to glide through ingredients with ease. They make every day cooking smoother and more enjoyable.
Do I need to be a professional chef to use Seacut knives?
Not at all. Seacut knives are made for home cooks of every level. They’re easy to use, safe to handle, and instantly make prep feel easier.
How often do Seacut knives need sharpening?
Only a few times a year. The high‑carbon steel holds its edge well. A quick hone before cooking keeps your knife performing beautifully.
Are Seacut knives dishwasher‑safe?
Hand‑washing is best. Dishwashers can dull the blade and wear down the handle. A quick rinse and dry keeps your knife in great shape.
What are Seacut knives made from?
Each blade is crafted from high‑carbon stainless steel for long‑lasting sharpness and durability. The handles are shaped for comfort and control, so the knife feels good in your hand.
Do you offer a warranty?
Yes. Every Seacut knife comes with a lifetime warranty against manufacturing defects. If something’s not right, we’ll take care of it.
How should I store my Seacut knife?
A knife block, magnetic strip, or blade guard works great. Proper storage protects the edge and keeps your knife ready for everyday use.
Shipping
I didn't receive tracking information. Where can I find it?
Click the “Log In” button in the menu and enter your email address. After verifying a code sent to your email, you will be able to view any orders associated with that email, both in-store and online, placed since December 2022. If you still don’t see what you're looking for, contact us by email or phone.
There’s a problem with my order. What do I do?
Contact us by email or phone so we can sort it out for you. If you just placed your order and want to make a change, please let us know as soon as possible since we ship quickly.
My order says it was delivered, but I haven’t received it yet. What happened?
This usually happens when mail carriers don’t finish their rounds for the day and prematurely mark the package as delivered. In this case, it will typically arrive the next business day. If it still hasn’t turned up after two days, please contact us so we can pursue the matter.
Where can you ship?
We currently ship to addresses in the United States and Canada but plan to expand service in the near future. International shipping can usually be arranged on a case-by-case basis—inquiries are welcome by email.
How much does shipping cost?
Several shipping service options will be offered at checkout, with rates calculated according to the weight of the items and discounts we negotiate with our shipping providers. We are also pleased to offer FREE shipping on all online store orders of $75 and up. If you live outside of Washington, that means no shipping or tax!
How long will my order take to arrive?
Most orders are processed and shipped within one business day. Once your order is processed, you will receive an email confirmation with tracking information, and you can usually expect it within 7 to 10 business days. Shipping can occasionally take longer than 10 days due to unforeseen delays in transit.
Sharpening Service
How do I get my knives sharpened?
If you have knives from Seattle Cutlery, we will happily sharpen them at our discounted rate of $1 per inch. Just bring them to the store and you will receive a call when they are ready to pick up. If you can't make it to the store, you can mail your knives to us (please include a note with a return address and contact information). The return shipping cost is $10 within the United States.
Can you sharpen knives that weren’t bought at Seattle Cutlery?
While we offered our sharpening service to the public for over 40 years, overwhelming demand has forced us to focus on our own customers since 2022. If you have purchased any knives from us, however, we can accept your others as well at the standard rate of $2 per inch. We understand that this can be an inconvenience and look forward to increasing our capacity in the near future.
What types of knives do you sharpen?
We sharpen any standard non-ceramic knives for our own customers, including serrated, concave, single-bevel, and folding.
How long does sharpening take?
Sharpening typically takes two to four days, and always under one week except for large batches. You will receive a call when your knives are ready to pick up.
Do you sharpen on location or send it out?
All sharpening is done at our shop by our two professional sharpeners. Since it takes time to set up and complete, however, we typically cannot sharpen during business hours while you wait.
What sharpening method do you use?
Our two professionals sharpen freehand with a water-cooled belt system and finish with a buffer and strop. In skilled hands, this system offers ultimate control to create a superior edge without altering the blade’s temper, but note that we do not recommend powered sharpening for non-professionals.